Thursday, May 20, 2021

920-167 - Contact Center RIS.6.0 Application Developer Practice Test with Real Question by Killexams.com

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**** 920-167 Description | 920-167 Syllabus | 920-167 Exam Objectives | 920-167 Course Outline ****

**** SAMPLE Contact Center RIS.6.0 Application Developer 2021 Dumps ****

D. The CRQS is the maximum number of network calls that can be queued to the network
skillset on all the CCMSs before network skillset filtering is turned on for all servers.
Answer: C
QUESTION: 55
A customer has Contact Center Manager Server Rls. 6.0 deployed on three nodes and Contact
Center Manager Administration Rls. 6.0 that is used for managing all nodes and Network
Control Center (NCC). The customer just recovered from a WAN failure and needs to run a
manual synchronization between NCC and all of the nodes. What is the utility for running
manual synchronization on NCC?
A. Sync utility
B. NBConfig utility
C. Database utility
D. Configuration utility
Answer: B
QUESTION: 56
A Contact Center Manager Server Rls. 6.0 customer with Network ACD is configuring their
call options. What is the required configuration for First RAN Timer (FRT) to determine how
long a caller waits before hearing the First RAN Route?
A. FROA (First Ran On Arrival) must be set to NO in LD 20
B. FROA (First Ran On Arrival) must be set to NO in LD 23
C. FROA (First Ran On Arrival) must be set to YES in LD 23
D. DNRT (Delay Night Ran Treatment) must be set to YES in LD 23
Answer: B
QUESTION: 57
A customer has Contact Center Manager Server Rls. 6.0 deployed on three nodes and Contact
Center Manager Administration Rls. 6.0 that they use to manage all nodes, plus the Network
Control Center (NCC). The customer wants to route network calls to the site that responds with
an available agent first. Which agent reserve option should be selected for this scenario?
20
A. First Back
B. Longest Idle Agent
C. Average Speed of Answer
D. Either Longest Idle Agent or Average Speed of Answer
Answer: A
QUESTION: 58
Which switch release supports Network ACD on a Contact Center Manager Server Rls. 6.0?
A. Communication Server (CS) 1000 Rls. 3.0
B. CS 1000 M Rls. 2.0
C. Meridian 1 X11 Rls. 15.X
D. Meridian 1 X11 Rls. 25.10
Answer: A
QUESTION: 59
A Contact Center Manager Server Rls. 6.0 customer with Network ACD wants to transmit
ISDN call data between sites. How should ISDN be programmed to accomplish this task?
A. LD 86, ESN, PIN (both locations)
B. LD 17, DLOP, Call_Data YES both locations
C. LD 17, DLOP, PNI(near end); LD 16, RDB, PNI(far end)
D. LD 15, Customer Data Block, PNI(near end); LD 16; RDB PNI(far end)
Answer: D
QUESTION: 60
A customer had Contact Center Manager Server Rls. 6.0 deployed on three nodes and Contact
Center Manager Administration Rls. 6.0 that is used for managing all nodes plus Network
Control Center. When is Nodal Reserve Timer used?
A. It is used when the Agent Reserve network skillset parameter is configured for First Back.
B. It is used when the Number of Retries network skillset parameter is configured for at least 5
21
times.
C. It is used when the Time Between Retries network skillset parameter is configured for at
least 5 times.
D. It is used when the Agent Reserve network skillset parameter is configured for Longest Idle
Agent or Average Speed of Answer.
Answer: D
22
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