Cisco Customer Success Manager (CSM)

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Cisco 820-605 : Cisco Customer Success Manager (CSM) exam Dumps

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Exam Number : 820-605
Exam Name : Cisco Customer Success Manager (CSM)
Vendor Name : Cisco
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820-605 exam Format | 820-605 Course Contents | 820-605 Course Outline | 820-605 exam Syllabus | 820-605 exam Objectives

Exam Number: 820-605
Exam Name : Cisco Customer Success Manager (CSM)

Exam TOPICS

The Cisco Customer Success Manager (DTCSM) v2.1 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.

This course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco® Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification.

Objectives
After taking this course, you should be able to:

Describe the role of the Customer Success Manager
Describe the tools that the Customer Success Manager uses to ensure customer experience
Describe the lifecycle approach to customer experience

Outline
Transition to Subscription Economy
Customer and Industry Trends
Defining Customer Success and the CSM Role
Impact of Customer Success on Business Practices
Engaging the Customer for Success
Engaging the Customer for Success
Addressing Barriers
Customer Success Management Activities
Success Plan Elements
Customer Success Management Activities
Expand and Renewals

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